Read ROCKING HORSE HAVEN FREQUENTLY ASKED QUESTIONS posed by our customers.

2011 is behind us. Fortunately for our customers, we must liquidate a lot of inventory we stocked up on before Christmas. Our specialty is horse toys so you can't go wrong shopping during our year end inventory reduction sale. Your child, grandchild, niece, nephew, or godchild will be overjoyed with a horse gift from our varied selection. Shop here and find all of your horse toy needs in one place. Plan ahead and save now on that special Valentine horse purse or birthday gifts for those January and February kids.

Buy now through the end of February & save 10% on every item in our store.

Extremely popular for yet another year are the sassy and chic horse purses from Douglas Cuddle Toys. Feedback from parents has been astronomical about these precious kid-size bags. Pick one up for any little girl on your list! Boys love our rodeo play sets and our plush brown stick horse with sounds. Made to withstand any rough play, these are a great buy now at 10% off. And don't forget the little ones...our pink horse schlumpie is a naptime favorite. Everything we sell is well-made & meets all toy industry safety standards so give us a try!

Your 10% discount will automatically be deducted at checkout. You won't be disappointed shopping Rocking Horse Haven !

FREQUENTLY ASKED QUESTIONS : If you don't find an answer to your question here, please give us a call at 1-866-298-9474 or drop us an email to custserv@rockinghorsehaven.com. THANK YOU.

What do I need to do to return a purchase to you for a refund?

You will find this information on our Policies Page under the heading "Return Policy." Also see our "Damaged Goods Policy." If you don't find what you're looking for in regards to our return policy, please send us an Email or give us a call. You will receive a response from us within 24 hours.

How soon after I order does my item ship?

If the item you've ordered is in stock in our inventory, we will usually ship within 48 hours but in any case your item will be shipped no later than 5 days from the date of your order. Exceptions would be if part of your order is out of stock or back ordered. Please see our "Backorder Policy." The out of stock item will be shipped to you promptly when it is returned to stock. In such an instance, we will keep you informed regarding the status of your order and will let you know as soon as it ships. We will also send you the tracking number so you will know when to expect your package. For more information, please refer to our Policies Page under the heading "Shipping Policies."

How do you decide which child receives a free rocking horse?

I believe you are referring to the Rocking Horse Haven Daydreamer's Fund. A portion of each rocking horse sale goes into this fund. Rocking Horse Haven gives this horse, free of charge, to a child at risk. At present, Rocking Horse Haven chooses children within Washington State and chooses that child on a case by case basis. Input from our customers is always welcome. We also welcome photo submissions from you of your rider, to post in our upcoming Rider Photo Gallery. Thank you for helping us help children less fortunate. We appreciate it very much.

How do you ship and what are your charges?

Rocking Horse Haven's shipping rates are based on the value of your purchase. Please see our shipping chart on the Policies Page under "Shipping Policies." Depending on what "ship to" address you give us, we will decide which shipping method to use: United States Postal Service, United Parcel Service or Federal Express. You may request expedited shipping such as overnight, second day air, etc. When you make a purchase on line, note the "comments" box at checkout and simply write within that box, anything we will need to know in order to process your order just the way you want it. Also feel free to email us at custserv@rockinghorsehaven.com with questions or comments about our SHIPPING POLICIES as well as any other data that might impact your order. We are glad to accommodate you.

Do your products comply with the new guidelines in the Consumer Product Safety Improvement Act ?

Yes, the products we sell are in compliance. For further details on our compliance with the CPSIA, please go to our consumer product safety page. This should answer your question more thoroughly. If not, please contact us. We'll be happy to discuss it with you. Thank you.

In the hurry to open the rocking horse box, the assembly instructions were lost. Can you send me another copy?

We would be happy to do so. If you wish to receive it by postal mail, just drop us an Email with your name, mailing address and item number, and we'll get it right out to you. If you wish, you may call us instead at 1-866-298-9474. We recommend you also check the product page on our site, as assembly instructions are often shown there, in pdf file format.